Front Desk Receptionist

Duties & Responsibilities :

• Assist in guest check in and check out procedure.
• Greet and welcome guests and assist if necessary.
• Deliver excellent customer service to all guests to ensure quality service thorough their stay.
• Attend incoming enquiry call or message enquiries cheerfully and efficiently of postpartum mothers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Responsible for customers' enquiry, to ensure customer request, feedback & complaints are logged and resolved on time.
• Schedule booking for postnatal services and in house activities.
• Communicate and coordinate with other departments effectively to provide guests an exceptional stay experience.
• Provide general administrative and operations support. General administrative duties including keeping proper filing records, maintaining office supplies.
• Maintain clean and organized workspace to enhance productivity.
• To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to- time.

Requirements :