Retail Operations Executive

Position Purpose:

As the Retail Operations Executive, you will manage the sales and operation function of the business. Reporting to the Senior Channel Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous counters within Malaysia.

Responsibilities:

• Build and achieve retail / counter sales with knowledge of sales trending, trade stock holdings and historical sales/targets. Tracking of daily counter sales.
• Build and maintain good working relationships with retailers and customers.
• To work closely with marketing team and execute activities at floor level to achieve brands’ objectives in wholesales & inventory.
• Ensure correct standard of merchandising at respective counters according to brands’ guidelines.
• Setting of retail and controlling trade stock holdings for each counter.
• Check on the counter POS system and MIM system.
• Monitor stock levels and stock movement and ensure availability of the stocks on each counter.
• Check and monitor the physical quantity of GWPs / sample / testers on each counter.
• Ensure that all BITAs are prepared and available on the selling floor on time.
• Monitor the counter maintenance and image.
• Responsible for the retail staff recruitment (sourcing, interviewing, hiring) and training.
• Manage retail staff disciplinary and operations.
• Prepare and monitor the retail staff work schedule.
• Encourage and build teamwork between retail staff to ensure everyone works and cooperate towards achieving brand goals.
• Involved in new product launches and related events.
• Responsible for market reports, sales reports and sales commission and incentive reports.

Requirements

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
• At least 3 to 5 years working experience in the retail industry, prior experience in the beauty industry will be an added advantage.
• Have been in a retail supervisory experience and/or manage retail staff in the past or present.
• Proficient in MS Office Applications, especially MS Excel.
• Good written and verbal communication skills.
• Able to work under pressure with minimum supervision.
• Display initiative with a pleasant disposition.
• Willing and ready to travel.

Benefits