6. Area Manager (Central Selangor)

Responsibilities

Operational

a)Customer

-Ensures that outlet teams are delivering excellent customer service in the area

-Ensures that all customer feedback is appropriately addressed

-Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back

b)Operations

-Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:

➢ Compliance with all legal, financial and operating company policies and procedures

➢ Food safety, sanitation, cleanliness, security and halal requirements are followed at all times

➢ All in outlet SOPs are strictly adhered to at all times

➢ All products and services going out to customers are of high quality and within standard

➢ Outlet is well kept and maintained, representing the brand appropriately

People

a)Outlet Teams

-Ensures that all outlets within area are adequately staffed at all levels

-Creates positive people culture and working environment within all outlets in area where people are motivated

-Monitors staff retention and turnover, initiates plans to retain people

-Values and respects diversity

b)Training and Development

-Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.

-Ensures that training and development of outlet teams are of high quality and timely

Financial

a)Sales

-Sets targets, tracks and monitors performance of individual outlets

-Drives action plans to achieve these targets

b)Profit

-Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.

-Control Shrinkages, store theft and fraud

-Improves product mix to improve sales productivity for better food cost

Growth

a) Brand

-Always looking for opportunities to grow brand in area

b)New Outlet Openings and New Products

-Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success

-Coaches and supports new outlet management

-Implements plans to reach Financial and Operational goals

Requirements

• At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
• Minimum 4 years of experience in the same management capacity within the F&B/ retail industry
• Experienced with food safety and inventory management procedures
• Passionate for customer service and sales
• Possess own transportation for outlet visits
• Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.