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Specialist, Customer Success (Mandarin Speaker)Concentrix • MYS Kuala Lumpur, Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Specialist, Customer Success (Mandarin Speaker)

Specialist, Customer Success (Mandarin Speaker)

Concentrix • MYS Kuala Lumpur, Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
30+ hari lalu
Penerangan pekerjaan

Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

  • Manage high volume of customer contacts and communications through phone and email each day
  • Use contact search and productivity tools to verify contact information is accurate
  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
  • Develop a level of product knowledge to speak intelligently to customers and address specific objections
  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
  • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  • Work with teams and management to promote a positive customer experience

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time

Buat amaran kerja untuk carian ini

Specialist, Customer Success (Mandarin Speaker) • MYS Kuala Lumpur, Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

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