Customer Service Executive

Job Responsibility

About The Role

We are looking for a

Customer Service - Mandarin Speaker

who will be the first point of contact for our customers. You will play a vital role in ensuring all booking inquiries are handled professionally, and that communication between our clients and dispatch team runs smoothly.

You will also support day-to-day operations and report directly to the Reservation Manager, who is authorized to act on all matters related to reservations.

Key Responsibilities

• Handle bookings and customer inquiries via phone, email, and in person.
• Relay accurate booking information to the dispatch team.
• Confirm bookings with vehicle and driver details to customers.
• Monitor and update driversâ availability.
• Maintain and update trip statuses in the system in real-time.
• Ensure accurate record-keeping of all transactions and communications.
• Analyze customer feedback and escalate issues to management.
• Report incidents or complaints and assist in resolving discrepancies.
• Coordinate driver assignments based on availability and fairness.
• Support operational goals aligned with the companyâs mission and vision.
• Perform other relevant duties as assigned by management.

Job Requirements

Job Benefits