Data Reporting and Analyst - IT

Operational Excellence :

• Further, expand and improve the usage of existing RRA solution to identify potential use cases across various business unit in CCB; undertake design, development, testing and roll-out of RPA bots as part of the effort to push for automation and process efficiency
• Further, expand and improve the usage of existing workflow solution to identify potential use cases across various business units in CCB; undertake design, development, testing and roll-out of workflow use cases as part of the effort to push for automation and process efficiency
• Work closely with Business Analysts to gather business requirements, design solutions and implement the solution using available automation tools
• Design, establish and maintain CCB DataLake to consolidate raw data from various sources into a single database to ease and simplified the access and extraction of data across CCB
• Undertake development of reporting solution using PowerBI
• Harmonized and improve existing reporting solutions with Dashboarding and Analytics
• Conduct regular training / workshop, a showcase of case study using automation tools to create user awareness in an effort to find new ways of doing things
• Monitor daily server / DB batch job to ensure smooth execution system jobs
• Continuously improve or eliminate manual system job process and replace with automated job processing
• Review, analyze current IT database / reporting & automation design to find opportunity for improvement and optimization
• Keep up-to-date with various automation technology, and continuously finding opportunity to adopt new tools and technology
• Support regional EDP data warehouse maintenance and support from time to time

IT Projects :

• Support IT application rollout both local and regional projects
• Ensure timely delivery of project deliverables at each phase of the projects
• Ensure quality and completeness of deliverables

Manage project timeline and cost

• Network infrastructure, Backups, Physical / Virtual Servers, and others (incl. Anti-virus, Pen-Test, workstations and peripheral devices) which include hands on configuration, administration, troubleshooting and daily monitoring
• Responsible for routine health check on servers, equipment and applications
• Administration of backup system and O / S or system patching updates as scheduled
• Develop, implement and maintain documentation such as diagrams, procedures, policies & installation / configuration documents
• Periodic review / audit on documentation, configuration, asset management, and software / hardware maintenance records
• Liaises, negotiate and works with vendors on project progress, verifying deliverables, UAT and evaluating system performance
• Analyze and recommend solution and innovations that bring value to the company
• Prepare & complication of Weekly & Monthly report for overall IT Infrastructure
• Carry out Business Continuity Planning (BCP) including the Execution of IT Disaster recovery (DR) plan for the enterprise network

Requirements :

• Experience in providing application support(1st level or 2nd level) for business applications in area of incident management, demand management
• Technically competent in MSSQL Database maintenance, Scripting and Data Analytics
• Able to develop some internally reporting / dashboard using ie PowerBI
• Experience in IT System project implementation and roll-out will be an advantage
• Familiar with Project Management methodology
• Experience with automation tools ie RPA & Workflow
• Able to communicate effectively and manage stakeholders expectations
• Able to prepare proper documentation for various stage of IT deliverables / operations
• Professional certificate in any area SQL, Workflow, RPA will be an added advantage
• 3-4 years of IT experience in a progressively growing capacity

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