Associate Manager - Procurement Technology Enablement

Associate Manager - Procurement Technology Enablement

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science.

A Procurement Technology Enablement Associate Manager provides crucial first-line technical and procedural support for our procurement platforms, ensuring users receive timely assistance and effective resolutions for their queries. The role also develops, maintains, and optimises all digital content that supports users of AstraZeneca’s procurement platforms – Coupa & Cirtuo, encompassing sourcing templates, contract templates, digital guidance tools, and user enablement assets. Working closely with cross‑functional teams, the role ensures content is current, engaging, and fully aligned with platform updates and business needs, ultimately maximising user confidence and platform adoption.

Key Responsibilities

• Develop, maintain, and continuously improve sourcing and contract templates to ensure relevance, usability, and alignment with procurement best practices.
• Author and update digital guidance, walkthroughs, and instructional content using tools such as WalkMe to provide intuitive support for platform users.
• Establish and enforce standards and processes for digital content lifecycle management, ensuring all assets are regularly reviewed, updated, and archived as needed.
• Work closely with the Procurement Technology Enablement team members and other stakeholders to synchronize content development with training initiatives, platform enhancements, and user feedback.
• Revise and update digital assets in line with procurement platform changes, ensuring users always have access to accurate, up‑to‑date guidance.
• Collect feedback from users and analyse digital content usage to identify needs, measure effectiveness, and inform future content creation and updates.
• Promote the adoption of digital tools, templates, and guidance materials—enabling users to leverage procurement platforms efficiently and compliantly.
• Manage and resolve user queries and issues efficiently, escalating more complex or unresolved matters to the appropriate technical or functional teams.
• Offer first‑line technical and procedural support to users of procurement platforms, ensuring prompt and professional query resolution.
• Document and track all support requests, maintain accurate records, and follow established helpdesk processes.

Qualifications & Experience

Location : Petaling Jaya, Selangor, Malaysia

Closing Date : 14-Dec-2025

AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re‑assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country / ies where the role is advertised.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

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