Assistant Manager (Telemarketing / Customer Service)

Overview

Plan and implement marketing campaigns and activities to promote Retail Banking products i.e., Personal Financing , Credit Balance Transfer, Debts Consolidate & Refinancing etc.

Responsibilities

• Participate in sales and promotional activities arranged.
• Gather and analyze financial data in order to offer financial advisory services to customers.
• Actively involved in increasing product holding via cross-selling activities.
• Responsible for acquiring new customers and nurture a new customer base.
• Proactively manage and build customer relationships and provide good after sales service to avoid complaints and attrition.
• To attend to all customers’ requests / complaints promptly and within stipulated service level.
• Solicit and submit financing application to the relevant stakeholders for decision and approvals within agreed TAT.
• Escalate to superior any fraud attempt detected during processing of the application.
• Ensure that documents submitted for application are properly processed as per guideline.
• Timely preparation of reports on marketing, sales activities and performance to Retail Sales Manager.
• Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements.
• Any other duties / assignment as and when directed / assigned by the superior from time to time / as per business requirement from time to time.
• High inclination towards a sales-driven culture.
• Excellent communication, interpersonal with good business acumen and customer service skills.
• Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result oriented.
• Experience of working in a fast-moving business environment
• Ability to network across a variety of functions at various cust profile & background .
• Attractive Remuneration & High Comm + Incentive & promotion oppurtunity / career advancement

Qualifications

Hiring Questions

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