Customer Service ( Live Chat)- 24 / 7

Responsibilities

Reply to buyer messages quickly and follow the service rules set by the company.

Provide good customer service and help customers through live chat.

Work with other teams like Customer Service, Warehouse, or Delivery to solve customer problems.

Handle a large number of customer questions in a polite and professional way.

Take full responsibility for solving customer issues, including any problems with orders or delivery.

Look for ways to make the work process better and more efficient.

Reach the daily performance goals set by the regional team.

Requirements

Job Requirement :

Mandarin proficiency will be an added advantage.

Have Own Transport

Sometime need to do midnight shift

Rotational Basis

Application Questions

These questions will appear on your application form :

• What's your expected monthly basic salary?
• Do you have customer service experience?
• Do you possess or have access to your own transportation?

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