Sales Engagement Operations Specialist

4 days ago Be among the first 25 applicants

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you

As a sales programs outreach specialist, you'll play a big part in the sales execution that drives the Access Group into the next phase of our growth trajectory. The ideal candidate will be responsible for managing scalable sales programs and outreach tooling and processes across multiple divisions and software companies in the Access Group. This role requires a deep understanding of sales processes, excellent project management skills, and the ability to work in a cross function dynamic environment.

Key Responsibilities

• Manage and govern "Groove Flow" quality and create insight packs for sales leadership around flow performance
• Create and maintain the Groove Flows governance process for approvals per division the MD / GM approval process for propositions & the sales leadership approval process for content and copy
• Create a Groove Flow Content Council with key marketing and sales stakeholders monthly to consistently improve the quality and quantity of available flows
• Report on and manage the customer journey by escalating to sales customers who are being over contacted
• Police the leads received by sales and ensure they are touched through Groove Automated Flows
• Re‑route the abandoned leads of people who leave the company or the role to existing users who can follow up in Flows (or manage holding pattern flows for those leads which are currently unassigned)
• Create MQL automations for both Sales / Sales Dev, whereby depending on the incoming leads we can create and push salesforce automation rules into groove flows as required (estimated 20 per month). International exhibition shows, webinars, new product launches, sales plays (While following our existing salesforce MQL routing rules) to maximise our MQL conversion from Sales / Sales Dev.
• Handle Groove related cases from sales around performance and user issues
• Maintenance of groove including provisioning new users, privilege changes, role changes, licences management
• Ongoing Groove tech documentation and enablement content (Creation & Delivery)
• Manage similar processes for Clari Copilot Battlecards, including maintenance, governance, process, quality control, and insights.

Qualifications

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

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