Product Operations Strategist

Overview

Product Operations Strategist at Klook — Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

What you’ll do

Champion the quality and effectiveness of Klook’s activity content by setting standards, guiding junior team members, and optimizing workflows to ensure a seamless, user-centric booking experience that drives engagement and operational excellence.

• Lead a small but impactful team to ensure the quality and user experience of Klook’s key product content across global markets, covering the end-to-end customer journey.
• Manage and support 2 team members in their day-to-day work, providing guidance, coaching, and ensuring timely, high-quality output.
• Collaborate with internal stakeholders (e.g., local BD teams, central planning teams, Product, Analytics) to deliver efficient and effective operations for key products.
• Oversee and participate in operational tasks such as backend configuration, content updates, quality checks, monitoring metrics, and resolving issues to maintain high operational standards.
• Support and contribute to initiatives that improve product information, UX, and content quality at scale, in alignment with broader company strategy.
• Use data-driven decision-making to plan, implement, monitor, and improve team processes and outcomes.
• Drive improvements in team efficiency, knowledge sharing, and best practices to build a high-performing, collaborative team.
• Act as a thought partner to the team lead in shaping long-term strategies to reduce purchase friction and improve the customer journey.
• Identify and structure ambiguous product gaps by collaborating cross-functionally to surface pain points, define root causes, and translate them into scalable operational improvements or product opportunities.
• Build clarity from complexity by proactively shaping repeatable workflows, automation, or data tools that align cross-team execution, even in fast-paced or high-uncertainty environments.
• Turn ad hoc challenges into structured initiatives for product and process optimization.
• Handle ad-hoc tasks and projects as assigned.

What you will need

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Job details

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