Digital Solution Architect, Advisor

Overview

The Advisor, Digital Solution Architect designs and implements scalable, AI-integrated knowledge management solutions. This role enhances operational efficiency, supports consistent digital solution implementation, and ensures governance and alignment across the services group. Additionally, this role harmonizes support portals and standardizes the web support experience, drives the next-generation digital support tooling and automation roadmap, and synthesizes internal and external customer / partner feedback to enhance the web user experience. Responsibilities

Design and implement scalable, digital support tooling that enhance operational efficiency and customer experience. Oversee the integration of generative AI and automation tools into knowledge platforms, driving transformative support capabilities. Establish governance frameworks to ensure data integrity, scalability, and alignment with organizational goals. Maintain a scalable framework and governance across the services group to support consistent implementation of digital solutions. Apply data-driven methodologies to assess and optimize digital tooling and ensure alignment with customer needs. Collaborate with business and technical teams to define and deliver innovative digital support solutions. Provide technical leadership for the continuous improvement of content delivery systems and knowledge workflows. Monitor and assess emerging technologies to identify opportunities for driving further efficiencies and insights. Qualifications

Job Requirements : Minimum Education : Bachelor's degree Minimum Work Experience : 8-10 years Key Skills and Competencies : - Lead in enhancing and executing a web and content strategy that drives high engagement. - Act as the Editor-in-chief for all content to ensure quality, clarity, and consistency. - Serve as the technical lead in rolling out new site enhancements and site uptime. - Stay updated on industry trends and enhance the site's strategy as needed. - Define and drive technical architecture and design choices ahead of product build, including functional analysis with product owners and technical analysis across different platform teams and technologies (AEM, Salesforce, SharePoint, Adobe Analytics, Google Analytics, and others). - Deliver internal and external digital experience transformation across Websites, Content Management, Digital Asset Management, Collaboration, Knowledge Management, Omni-channel Publishing, and Analytics. - Convert requirements into an integrated architecture and design that delivers a blueprint for solutions aligned with business outcomes. - Govern cross-functional teams in the use of best practices. - Define standard processes and SLAs for content & site development. - Serve as liaison between internal Zebra support teams and Zebra customers. - Translate business strategies into design opportunities, measure impact, and integrate others into the work. - Research and analyze audience needs, preferences, objectives, and methods; understand how users consume content across Zebra products lifecycle. - In collaboration with peers, build and execute the Service content strategy at zebra.com, including core components, alignment with marketing, and monitoring content usage / value. - Guide and mentor junior technical team members to assist in building the team's overall competency. Note : Some lines in the original content refer to logistics (e.g., travel, telework) or placeholders that do not affect core job requirements and have been omitted for clarity.

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