Property & Community Lead at PARC, Subang Jaya

Epic Collective is seeking a Property & Community Lead at PARC, Subang Jaya

The candidate will be reporting to Upper Management. The scope requires the candidate to manage the upkeep of a community park and its assets & facilities while actively engaging with community stakeholders to create a vibrant and participative community through and around the space. The candidate will oversee and manage a dedicated team.

PARC, Subang Jaya and Epic Communities Sdn Bhd office in Ara Damansara

Immediate. Personnel will be working in shifts that may include weekends.

Job Highlights

• Dynamic work environment close to nature.
• Exposure to meet interesting people and learn multidisciplinary skills.
• Opportunity to work on a pioneering project in Malaysia.
• Create tangible, meaningful community impact

Essential Job Functions

• Performance Management and Reporting
  • To work closely with Upper Management to achieve larger goals and objectives of the project.
  • Lead and drive the achievement of project objectives and KPIs, including financial, sustainability, and community impact goals.
  • To prepare and present relevant reports for management and the relevant clients.
• Operations and Asset Maintenance
  • Develop maintenance plans, providing systematic approach inclusive of setting Standard Operating Procedures (SOP) for day-to-day management of the spaces and operations. and oversee its successful implementation.
  • Oversee the management and maintenance of daily operations, ensuring smooth functioning of the property, activities, tenant relations and asset maintenance.
  • To manage, administer and supervise the appointed contractors and their staff and when required to take necessary action to ensure the performance and conduct of the contractors are satisfactory at all time.
  • To advise Upper Management and the Client on any asset improvements to ensure the effective management and to continuously uplift the overall experience.
• Prepare and manage annual budgets for property operations, including maintenance, tenant management, marketing, community engagement, and other operational expenses.
• Monitor financial performance by overseeing day-to-date financial operations, including the generation and distribution of transactional documents, income revenue, collections and expenditures.
• Ensure that all charges are aligned with agreed terms, and that payments are collected promptly and in accordance with financial policies.
• Build and maintain strong relationships with tenants to ensure mutual satisfaction, foster long‑term tenancy, and encourage a sense of community within the space.
• To monitor and ensure compliance of all tenant’s covenants as stipulated in the tenancy agreement and house rules.
• To source and acquire new tenants, ensuring alignment with project objectives and long‑term goals.
• Ensure positive customer service is delivered throughout all touchpoints, from incoming enquiries to management of bookings.
• To ensure that the space is suitable for events and activities to continually meet the project’s objectives and key goals
• Identify opportunities to maximise revenue from rentals and bookings, such as implementing pricing strategies, offering additional services or optimisation of spaces to increase revenue generation.
• Community Engagement
  • Assessing feedback received from community members and visitors to form/adjust plans to meet the strategic objectives and KPIs of PARC.
  • Build relationships with the neighbouring community of Subang Jaya. Including fostering an environment of goodwill.
  • Assist Upper Management in sourcing, developing and growing partnerships with individuals and organisations that are aligned to project objectives.
• Team Leadership and Management
  • Manage the team responsible for day‑to‑day operations, including part time and full time employees.
  • Organise team structure, identify recruitment needs and coordinate with HR on onboarding and scheduling of staffing.

Skills, Knowledge and Abilities

• Team leadership and management skills
• Strong organisation skills, ability to multitask, with attention to detail.
• Self disciplined and able to maintain a routine to consistently maintain high standards.
• Hospitality and customer service skills is a must. Loves people!
• Good communication and interpersonal skills with the ability to manage multiple stakeholder relationships
• Strong verbal and written communication skills in English and Bahasa Melayu. Chinese and Tamil will be an advantage.
• Able to work independently, well‑organised and capable of meeting deadlines and proactively following‑up.

Experience

• Have experience in leading teams.
• Experience in facilities management, community management, real estate, project management, hotel management or building related qualifications.
• Added advantage for candidates with working experience in property management.
• Team work oriented with good communication skills.

Remuneration

We will commensurate with relevant work experience and qualifications within the range of RM5,000-RM7,000.

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