Sales Support Assistant

Overview

As a redONE evangelist, the Assistant, Sales Support is a key figure in managing pre- and post-sales processes with deep exposure to the RSS system. This role is essential in ensuring operational excellence and effective cross-functional coordination.

Responsibilities

• End-to-end onboarding of new partners via RSS and upcoming Partner Onboarding platforms.
• Manage all correspondence and escalations between the Channel team and internal departments, ensuring timely resolutions.
• Monitor and maintain state POSM stock levels to ensure availability and proper disbursement.
• Establish and maintain relationships with vendors, ensuring service quality within allocated budgets.
• Prepare and provide accurate data and reports to support sales team strategies and decisions.
• Respond promptly to communications via phone, email, and messaging platforms such as WhatsApp and Telegram.
• Deliver training (onsite / online) for partners, sales teams, and new staff on RSS, MPartner, product SOPs, etc. Also act as the first point of contact for MPartner knowledge for channel partners.
• Attend other company-related events / functions as and when necessary.
• Perform additional tasks as required by management and reporting manager.

Job Requirements

Benefits

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