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Executive Customer Service (English & Bahasa Malaysia)Scicom • Kuala Lumpur, MY
Executive Customer Service (English & Bahasa Malaysia)

Executive Customer Service (English & Bahasa Malaysia)

Scicom • Kuala Lumpur, MY
30+ hari lalu
Penerangan pekerjaan
Job Description

The Responsibilities of the Role: -

  • Assist customers with product selection,
  • Answers basic questions and suggests various product options that are available.
  • Managing customer complaints and escalations.
  • Managing of refunds requests.
  • Input customer interaction, problems into the Customer Relationship Manager (CRM).
  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
  • Manage and attempt to resolve any complaints directed to the contact center.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Work on agreed productivity and quality standards and any KPIs as provided by Management.
  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

  • SPM/Diploma/Degree in any discipline.
  • Good command of spoken and written English and Bahasa Malaysia.
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Days/Hours: Monday-Sunday
  • 5-day week; off days based on roster.

The Offer:-

  • Attractive Salary (RM2500).
  • Performance-related allowance on a quarterly basis for confirmed staff.
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage.
Buat amaran kerja untuk carian ini

Executive Customer Service (English & Bahasa Malaysia) • Kuala Lumpur, MY

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