CX Transformation Specialist (Segment Postpaid & Prepaid)

CX Transformation Specialist (Segment Postpaid & Prepaid)

We are now ONE! #CelcomDigi – Celcom and Digi have merged to create Malaysia’s most inspiring telco‑tech company. This role focuses on optimizing and designing the customer journey for prepaid and postpaid product offerings.

Job Description

This role involves understanding customer needs and preferences related to product features, pricing, and lifecycle management, and collaborating with product and marketing teams to enhance the overall product experience.

Requirements

• Bachelor's degree in a relevant field (e.g., Marketing, Product Management)
• 3–5 years of experience in customer experience, product management, product marketing, or a related field
• Experience in the telecommunications or tech industry is an advantage
• Experience with customer journey mapping and product lifecycle management
• Familiarity with journey mapping tools (e.g., Miro) and customer analytics platforms
• Excellent communication, interpersonal, and collaboration skills

Responsibilities

Additional Information

Location : CelcomDigi Tower, Petaling Jaya. Contract position.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

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