Executive, Sales Operations Trainer

Overview

Train and monitor nationwide dealers’ Sales personnel knowledge and skill development status through training programs to improve service level efficiency, productivity and operation effectiveness towards achieving and sustaining customer satisfaction.

Responsibilities

• Improves training effectiveness by participating in the development of new training approaches and techniques, enhancing or updating available learning resources to ensure relevancy and meeting market need.
• Perform review of own activity plan and assist in section business plan and strategy review through participating, contributing and providing analysis through Plan-Do-Check-Action (PDCA) activities to maximize performance to achieve section and departmental objectives.
• Facilitate feedback to other division department and unit with regards to training needs, training opportunities, and training programs.
• Effectively communicate and update relevant information on timely and periodically basis to both management and team members.
• Manage project deliverables and resources to be in line with the departmental objectives.
• Coordinate and participate in events or special assignments as needed.
• Prepare both summary and detailed reports upon request
• Carry out additional tasks or responsibilities as assigned

Job Requirements

#J-18808-Ljbffr