Senior System Analyst - Application Services

Senior System Analyst - Application Services

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks.

The Opportunity

We are seeking a Senior System Analyst - Application Services to analyze, design, implement, and oversee solutions for business applications, with a strong focus on quality management systems. This role is pivotal in driving efficiency, improving processes, and influencing stakeholders to achieve optimal outcomes across the organization. You will act as the subject matter expert, providing hands‑on application support, managing system changes and continuously identifying opportunities to improve performance, data integrity and user experience.

Key Responsibilities

• Software Support : Resolve complex support issues, communicate major application problems, and lead root cause analysis. Support integrations and promote DevOps practices.
• Application & Process Improvements : Maintain expertise in QMS and related apps, develop roadmaps, and implement process improvements while ensuring compliance and data integrity.
• Change Management : Manage changes per ITIL standards, plan testing and communication, mitigate risks, and drive continuous improvement in change control.
• Knowledge Management : Share knowledge within IT, create training materials, deliver user training, and support team development.

Required Skills & Experience

Education & Certifications

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