OTC Analyst

We are looking for Order-To-Cash (OTC) Operation Junior Analyst to join our new and growing Global Business Services (GBS) based in Petaling Jaya, Malaysia. The successful candidate will be responsible for managing the delivery of end-to-end OTC scope in more than 18 countries (Japan, Greater China, Hong Kong, Taiwan, Korea, Singapore, Australia, Malaysia, Thailand, Indonesia, India, Vietnam, Philippines, UK, Europe, North America, Canada, Bangladesh). The Order-to-Cash (OTC) function is responsible for managing daily transactional operations, with a primary focus on sales reconciliation across retail stores, e-commerce platforms, and O2O (online-to-offline) channels. This position requires the individual to work closely with various stakeholders including store operations, payment management vendors and other related parties to ensure timely and accurate daily reconciliation. This position is essential in the OTC management process to provide consistent, efficient, effective, and quality deliverables of the operation, enforcement of accounting standards and global process design, compliance to company policies and procedures, and achievement to operational performance KPIs set. Key Responsibilities Business Engagement Work with Operation Manager, Global Process Manager and Performance Improvement Team on regular end to end process review to identify process changes and improvements as necessary to improve performance and efficiency. Report to and work with Team Lead as well as other internal stakeholders such as Global Headquarter, Local Management and Line of Business. Collaborate with store operations and external vendors (such as payment management vendors and cash collection companies) to resolve issues related to store money management operations. Operations Ensure sales receivables are reconciled and settled timely, discrepancy are investigated and solved completely, take active action with stakeholders to build awareness and business solutions to prevent possible financial risks. Analyze and clarify aged and outstanding items with follow-up action to ensure timely clearance, always monitor and track the movement to keep the account clean and up-to-date. Discuss and agree finding with stakeholders for operation process improvement and preventive control. Maintain Master Data, Prepare Journals, Reconciliation Reports, Accounting Analysis report to ensure completeness and accuracy of transactions, and in accordance to the requirements stipulated in the process handbook / desktop procedure (DTP) / Close Task List (i.e. timelines, quality checklist, etc.) Ensure closing activities are carried out effectively and efficiently adhering to the relevant closing schedule, no deviations from standard procedures and if deviations are necessary due to business requirements, there must be proper documentation and agreement obtained. Compliance to internal control, accounting standards and company procedures to ensure integrity of financial information. Involve in issue management (within process and / or cross-process) and perform root cause analysis. Support in continuous improvement initiatives within OTC regime that drive productivity and strengthen control whilst support in driving process improvement and standardization. Team Development Constantly develop the required business and process knowledge and make recommendations to support continuous process improvement. Skills and Qualifications Minimum qualifications : Advance Diploma / Degree in Accounting / Finance / Business or CPA / MIA equivalent Minimum 1.5 years of relevant practical working experience in Accounting / Finance or SSC OTC area Proficiency in financial / accounting tools (SAP HANA / FIORI / Business Intelligence SAP Analytics / Cadency / Blackline / LINKKI / POS / TEAMWORK) and other operation systems (MS / Google Office, SNOW, Power BI, Power Query, Tableu, Google Looker, Concur, etc). Good analytical skills with high attention to detail and accuracy Good communication skills, both verbal and written in English and other language i.e. Mandarin Able to work with wide range of stakeholders both internal and external Ability to interpret and apply professional accounting standards and principles such as IFRS Ability to prepare, analyze and interpret the accounting analysis or investigation, and root cause to support business decision making Exposure in handling migration and improvement projects / initiatives (both local and global) is an advantage Experience in process modelling / documentation. Good problem-solving skills and proactively explore opportunities to enhance and improve processes

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