Technical Service Engineer

Overview

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Working at Dentsply Sirona is about developing faster, performing better, shaping an industry, and making a difference by helping improve oral health worldwide.

Responsibilities – Technical Support to External Customers

• Handle technical enquiries and provide professional technical advice to customers on product handling and recommendation.
• Deliver product demonstration and on-site trouble shooting to customers to support sales.
• Develop, deliver, and maintain technical curriculum and hands-on workshops to ensure the external customer on the proper user and good performance of dental materials of Prosthetic Strategic Business Unit.
• Assess, evaluate, and upgrade the skill set of local technicians in using our products with appropriate training programs.
• Collect regular customer feedback on their technical requests from ongoing customer visits.
• Monitor product performance in the field from technical and quality perspective and assist technically on the management of local studies, trials, etc.
• Validate customer complaints by testing the product samples with suspected problems and achieve solution.

Responsibilities – Sales & Marketing Support

Knowledge, Skills & Experience

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Dentsply Sirona is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include “Accommodation Request” in the subject.

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