Tawaran kerja ini tidak tersedia di negara anda.

International Technical Support Engineer

TOZED KANGWEIMALAYSIA SDN.Kuala Lumpur, Kuala Lumpur, Malaysia

14 jam yang lalu

Penerangan pekerjaan

About the role

As an International Technical Support Engineer at TOZED KANGWEIMALAYSIA SDN.BHD., you will play a crucial role in providing high-quality technical support to our global customer base. In this full-time position based in Kuala Lumpur, you will be responsible for responding to customer inquiries, troubleshooting complex issues, and ensuring our products and services meet the highest standards.

What you'll be doing

Provide timely and effective technical support to customers via phone, email, and online chat
Diagnose and resolve a wide range of technical issues related to our telecommunications products and services
Collaborate with cross-functional teams to identify and implement solutions to complex problems
Document and maintain detailed records of all support interactions and resolutions
Contribute to the continuous improvement of our support processes and procedures
Participate in ongoing training and development to stay up-to-date with the latest technologies and industry trends

What we're looking for

Bachelor's degree in Computer Science, Telecommunications, or a related field

3-5 years of experience in a technical support or customer service role within the telecommunications industry

Proven ability to effectively troubleshoot and resolve complex technical issues

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers

Strong problem-solving and analytical skills, with a focus on delivering high-quality customer service

Proficiency in English and Bahasa Malaysia, both spoken and written

Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment

What we offer

At TOZED KANGWEIMALAYSIA SDN.BHD., we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including :

Comprehensive health and dental insurance coverage

Generous paid time off and holiday leave

Opportunities for professional development and career advancement

Collaborative and inclusive company culture

Commuter benefits and discounted telecommunications services

If you're passionate about technology, customer service, and contributing to the success of a dynamic telecommunications company, we encourage you to apply for this exciting role. Click the "Apply Now" button to submit your application.

Buat amaran kerja untuk carian ini

Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia