Customer Success Manager (Services)

At Schneider Electric, everything we do promotes progress and sustainability for all. From products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient.

Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role :

Are you ready to be the strategic partner who helps clients thrive in their digital journey? As a Customer Success Manager, you’ll be the trusted advisor and primary point of accountability for assigned clients, ensuring they achieve their business goals through our digital recurring services.

In this dynamic role, you will :

• Lead client relationships across the full lifecycle—Adopt, Expand, Renew—ensuring seamless onboarding, usage training, and accelerated time to value.
• Define and deliver success by advising clients on their digital vision, aligning on desired outcomes, and crafting actionable success plans.
• Drive retention and growth by managing renewals, minimizing churn, and identifying upsell and cross-sell opportunities in collaboration with our Connected Services Hub experts.
• Deliver insights and impact through regular performance updates, data-driven reviews (QBRs), and trend analysis to guide strategic decisions.
• Champion customer health by building and tracking standard Customer Health Score metrics and ensuring high data quality in contracts for smooth execution and renewal.
• Maximize adoption and satisfaction by identifying users of our digital services, driving product usage, and ensuring timely resolution of support issues and feedback.
• Build strong relationships with key stakeholders and Business Decision Makers to influence adoption and long-term engagement.
• Ensure contract integrity by verifying that the entitled Installed Base is fully attached at contract start, renewal, and throughout the lifecycle.
• Collaborate cross-functionally with country Sales teams to support end-to-end opportunity management—from lead to order.
• Continuously improve by sharing best practices and providing feedback on offer enhancements based on customer input and adoption trends.

What qualifications will make you successful for this role?

What’s in it for me?

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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