Online Engagement Specialist

Join our team as an Online Engagement Specialist (customer service outbound sales) and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.

Responsibilities:

• Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
• Provide detailed product information and address customer inquiries effectively.
• Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
• Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
• Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
• Exhibit resilience and an openness to feedback for continuous self-improvement.
• Collaborate with the marketing team by actively participating in various promotional campaigns.
• Execute campaign-specific tasks, including product launches and special offers, as requested.

Job Requirements:

• Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
• Good communication skills in English, for both spoken and written.
• Passionate & eager in doing sales.
• Demonstrated resilience and an ability to accept feedback constructively.
• Strong adaptability to thrive in a constantly changing work environment.
• Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
• Open for Malaysian only

Benefits:

• Basic salary
• Phone Allowance
• Hardship Allowance
• Shift Incentive
• Sales Incentive
• Annual Leave
• Sick Leave
• EPF, Socso, EIS

Remark:

3 months Contract under Brandt International / contract renewal depends on performance.