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Database Support Engineer
Database Support EngineerTiDB, powered by PingCAP • Cyberjaya, Selangor, Malaysia
Database Support Engineer

Database Support Engineer

TiDB, powered by PingCAP • Cyberjaya, Selangor, Malaysia
9 hari lalu
Penerangan pekerjaan

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PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.

Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.

About the role

As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB / TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.

Responsibilities

  • Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
  • Consult and collaborate with engineers within the team or across teams to address customer issues.
  • Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
  • Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.

Qualifications

  • Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
  • Fluent in both English and Chinese (speaking, listening).
  • We are open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles.
  • Proficiency in the operational mechanisms and management of relational databases such as MySQL / Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
  • Familiar with Linux / Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
  • Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
  • Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
  • Open to flexible work arrangements.

    • This role involves shift rotations. Your work schedule will be divided equally between two time slots :

  • Afternoon shift : 12 : 00 PM to 9 : 00 PM (Monday through Friday)
  • Morning shift : 9 : 00 AM to 6 : 00 PM (Monday through Friday)

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Technology, Information and Media

    • Referrals increase your chances of interviewing at TiDB, powered by PingCAP by 2x

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    Support Engineer • Cyberjaya, Selangor, Malaysia