Job Responsibilities: Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning of releases into production environment Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails Participate in DR/BCM activities or infrastructure related upgrade Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed Job Requirements: Familiar with AS400 system Familiar with RPG, COBOL language Have experience with Sliverlake banking system is plus point
Core & Cards Support Engineer, L2 Support • Federal Territory of Kuala Lumpur, Malaysia
Provide application support to various business users.Attend to business queries and business requests promptly.Follow through the business requests to a proper closure.Work on timely resolution fo... Tunjukkan lagi
At least 4-5 years’ experience in relevant Banking / Information Technology.Proficient in IBM AS400 platform.Knowledge of Silverlake’s banking software suite.Degree in Computer Science, Engineering... Tunjukkan lagi
Job Title: System Engineer Voice Data Support.Deployment, installation, testing and commissioning of systems and parts in customers premises.To carry our preventive and corrective maintenance.... Tunjukkan lagi
Mandarin & Cantonese Customer Support Specialist | Kuala Lumpur, Malaysia.Kuala Lumpur, Malaysia (On-site).Mandarin, Cantonese & English.We are currently hiring Customer Support Specialists... Tunjukkan lagi
Provide application support to various business users.Attend to business queries and business requests promptly.Follow through the business requests to a proper closure.Work on timely resolution fo... Tunjukkan lagi
Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.Adopt standard Incident Management workflow and pr... Tunjukkan lagi
You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from the Group (which could be projects, quarterly change... Tunjukkan lagi
Japanese & English Customer Support Representative.Hybrid (Onsite for day shifts, Work from Home for night shifts).Looking to grow your career in customer service while gaining exposure to the ... Tunjukkan lagi
Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.Supporting during business hours and 24x7 on-call support.Provide Level 2 s... Tunjukkan lagi
Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.Supporting during business hours and 24x7 on-call support.Provide Level 2 s... Tunjukkan lagi
David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience.Their mission is to simplify trading complexities and deliver excell... Tunjukkan lagi
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a highly proactive and detail-oriented.If you're looking for an exciting o... Tunjukkan lagi
The Production Support (L3) position in our Core Banking team involves ensuring the stability and reliability of our core banking systems.The role requires an individual with strong technical skill... Tunjukkan lagi
Manage end-to-end software development and support, focusing on L3 production fixes.Handle analysis, design, implementation, testing, and issue resolution.Ensure quality assurance aligned with the ... Tunjukkan lagi
The application support lead is focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the in-scoped applications in Production... Tunjukkan lagi
Kuala Lumpur, Wilayah Persekutuan, MY, 59200.We work closely together to harness the power of technology to support our physical and digital banking services and operations.This includes developing... Tunjukkan lagi
Lead, build and manage a team of IT System analysts supporting cards platform and strategic projects across the franchise.Build, manage and implement system capabilities based on understanding of t... Tunjukkan lagi
Essential Functions/Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).Clarify customer requirements; probe for understanding, use ... Tunjukkan lagi
