客服 - Technical Customer Service Specialist

Handle customer inquiries via live chat and email for a leading online gaming platform.

Provide troubleshooting support and solutions to player issues.

Address account-related concerns and resolve problems efficiently.

Deliver professional, empathetic, and timely responses to users.

Collaborate with internal teams when escalation is needed.

Maintain accurate documentation of customer interactions.

Requirements :

Proficiency in Mandarin and basic English . We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Strong communication and customer service skills.

Interest or background in online gaming is a plus.

Ability to work rotational shifts and in a fast-paced environment.

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