Quality Analyst - Penang

Key Responsibilities

Conduct root cause and other data analysis Conduct QA evaluations per client requirements and provides QA progress reports to team lead Act as escalation point of contact for process questions, issues and resolution Act as Subject Matter Expert (SME) for QA evaluations Participate as project team member in problem prevention and continuous improvement projects Main Requirements

Bachelor’s degree

or

equivalent diploma

in any discipline Candidate must be able to work on

rotational shift

(3 shift / 5 working days) Minimum 1 years’ experience

as QA in call center Must be proficiency in

English & Cantonese

in terms of written, reading and speaking Able to

start work immediately

is preferred.

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