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Operation Mgmt Specialist

Operation Mgmt Specialist

LenovoKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).

This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Description and Requirements

You will :

  • Own and conduct change management plan for project / activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
  • Chairperson of the Change Advisory Board (CAB)
  • Identify areas of improvement in change process when change fails to complete within change windows
  • Analyze, track, record, report and update regularly on change tickets
  • Work with internal team to identify potential process, monitoring, resolution to improve on change management
  • Prepare reporting as part of deliverables to the customer
  • Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
  • Participate and provide assistance for audit, ISO and general compliance and assurance activities

You bring :

  • Expert knowledge in Change management process in ITIL, procedures and standard operating work.
  • Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
  • Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
  • Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example : ServiceNow, Opentext, etc)
  • Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
  • Demonstrated the ability to drive and implement new improvement / changes to enhance productivity in the role
  • Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market / industry awareness, and maintaining customer focus
  • Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation / influence and customer relationship management with all level of staff and customer.
  • Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
  • Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
  • Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
  • Excellent communications skill in Cantonese, English, Mandarin.
  • Ability to work in shift as per roster or on call basis in a 24x7 operating environment

    • If you require an accommodation to complete this application, please

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    Buat amaran kerja untuk carian ini

    Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia