Online Sales cum Customer Service Representative

Overview

This job is an Online Sales cum Customer Service Representative at MCM Group, a growing healthcare firm. You might like this job because you’ll help customers with their health product needs while achieving sales! Exciting and rewarding work awaits!

MCM Group is a fast-growing healthcare company based in Malaysia, specializing in health products and wellness solutions. Guided by our mission of “User Health, Partner Health, Corporate Health,” we connect healthcare brands with communities through innovative marketing, e-commerce, and data-driven engagement.

As an Online Sales cum Customer Service Representative , you’ll be the first point of contact for our online customers across multiple digital platforms. This role combines sales performance with customer relationship management — ensuring every enquiry is handled promptly, professionally, and converted into a meaningful transaction. You’ll work in a dynamic, fast-paced environment that values responsiveness, empathy, and accountability.

Responsibilities

• Handle and respond to customer enquiries through multiple platforms (Meta, WhatsApp, WeChat, etc.)
• Ensure all enquiries, issues, and complaints are resolved promptly according to company SOPs
• Maintain a response time of within 30 minutes and achieve at least 90% daily response rate
• Demonstrate professionalism, integrity, and confidentiality when managing customer information
• Meet individual sales KPIs and contribute to team sales targets
• Identify upselling and cross-selling opportunities across health products and promotions
• Maintain accurate records of customer interactions and order details
• Prepare daily enquiry and volume reports for management review
• Support marketing and sales campaigns by providing customer insights
• Collaborate with internal teams to improve service quality and customer satisfaction

Job Requirements

What We Offer

At MCM Group, we believe in creating a workplace where growth, stability, and well-being go hand-in-hand. Here’s what you can expect :

Skills

Company Benefits

Dental Care / Vision Care Allowance

Outstation Allowance

3 days office day & 2 days wfh

Employee development and training program

We invested RM100,000 / year for continuous learning opportunity. From comprehensive onboarding to ongoing professional development opportunities.

Yearly bonus & Increment

Past records, employees have received yearly performance bonuses ranging from 0.5 to 6 months’ salary and annual salary increments between 3% and 10%.

MCM Group is a marketing and data-focused company based in Setia Alam (Selangor), Malaysia, with over 40 talented professionals across 10 departments, including Content, Marketing, Customer Service, Operation, Nutritionist, Data, Finance, and HR. Guided by our vision, we strive to become the No.1 marketing platform in the health industry by spreading correct health industry concepts to our partners and promoting...

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