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Customer Support Officer (Chinese Speaking)

Customer Support Officer (Chinese Speaking)

TDCXKuala Lumpur, Kuala Lumpur, Malaysia
4 jam yang lalu
Penerangan pekerjaan

Customer Support Officer (Chinese Speaking)

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted 2 weeks ago

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award‑winning and fast‑growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World‑class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy‑to‑locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Mission

The Customer Support Officer is an experienced member within the Customer Support team and has a direct impact in creating value for the client. This role is responsible for assisting the Customer Support Team and the Team Leader of Customer Support while continuing to provide exceptional client support, championing value of Exceptional Value for Clients. This role will also deal with complex, high‑value / risk client cases, emails, and complaints.

  • Champion the client by providing exceptional day‑to‑day customer support to our clients in line with quality standards and KPIs.
  • Assist other teams with queries regarding best practices or difficult queries from customers as required.
  • Act as an escalation point for complex and high‑value / risk client cases / chats / phone calls and investigations.
  • Provide feedback to the Customer Support Team Leader on outcomes of complex and high‑value / risk client tasks and provide next steps if necessary.
  • Assist in ad‑hoc and project initiatives, including process and system improvements.
  • Work with the Customer Support Team Leader and management team members to support team members and maximize customer satisfaction.
  • Explore opportunities to add value to job accomplishments.
  • Perform any other duties and responsibilities that may be assigned by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295‑1 Quality Management System of TDCX.

    • Qualifications

  • Candidate must possess at least a Diploma or Degree.
  • Minimum 1 year of experience in customer service / contact centre. Experience in FinTech is a plus.
  • Able to multi‑task, fast learner, good follow‑through, problem‑solving skill, good comprehension, customer relations and proactive mindset.
  • Fluent in English and Mandarin Chinese (verbal and written) is a must to deal with native speaking clients.
  • Routing Day Off / Shift Hour / Night Shift is required.

    • About TDCX

    TDCX provides transformative digital CX solutions, enabling world‑leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e‑commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high‑growth, new‑economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first‑rate workspaces, above‑industry‑average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

    Seniority Level

    Associate

    Employment Type

    Full‑time

    Job Function

    Customer Service

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    Buat amaran kerja untuk carian ini

    Customer Support Officer • Kuala Lumpur, Kuala Lumpur, Malaysia