Customer Service Executive (E-Hailing) – 2026 Intake

Location: Johor Bahru, Malaysia Employment Type: Full-Time Industry: BPO / Customer Service / E-Hailing Company Overview We are a global workforce solutions provider supporting a leading e-hailing platform across Malaysia, Singapore, Hong Kong, and Taiwan . Our team delivers high-quality customer support in a fast-paced, technology-driven environment. Job Summary We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Executives. This role is ideal for fresh graduates or entry-level candidates seeking to build a career in a regional support environment. You will be responsible for handling customer and driver inquiries while ensuring timely resolution and maintaining service excellence. Key Responsibilities Handle inbound and outbound inquiries via phone, live chat, and email Assist riders and drivers with service-related issues in a professional manner Resolve cases efficiently by following Standard Operating Procedures (SOPs) Escalate complex issues to the appropriate team when necessary Accurately document all interactions in the system Achieve individual and team Key Performance Indicators (KPIs) Maintain high levels of customer satisfaction and service quality Requirements Malaysian or Singaporean citizens Minimum qualification: SPM / UEC / SKM / SVM / IGCSE or equivalent Fresh graduates are encouraged to apply Good command of English (spoken and written) Ability to speak Mandarin is an added advantage Willing to work rotational shifts (5 working days per week, including weekends and public holidays) Basic computer skills and ability to multitask Strong problem-solving and communication skills Salary & Benefits Malaysia Project: English Speaker: RM 1,900 Mandarin Speaker: RM 2,700 (inclusive of RM 800 language allowance) Singapore Project: English Speaker: RM 2,100 Mandarin Speaker: RM 2,900 (inclusive of RM 800 language allowance) Additional Benefits: Night Shift Allowance: RM 300 KPI Incentive: Up to RM 400 Shuttle Bus Provided (Johor Bahru routes) Fully Paid Training Provided 2 rotational off days per week Opportunity for regional exposure and career progression Working Hours Rotational shifts (morning, afternoon, and night) 5 working days per week 2 days off (rotational basis) Work Location Johor Bahru, Malaysia (Accessible via company-provided shuttle service for selected routes)