Sales Account Manager (Kuala Lumpur)

Overview

Join Fresha as a

Sales Account Manager (Kuala Lumpur)

in Kuala Lumpur, Malaysia. Fresha is a leading marketplace platform for beauty & wellness, serving thousands of businesses and professionals worldwide. The company enables consumers to discover, book, and pay for appointments, while businesses manage operations via an all-in-one platform. The role reports to the General Manager, South East Asia, and focuses on building relationships and monetising the Fresha platform within the region. This is a fast-paced, autonomous role that supports growth and impact. Responsibilities

Commercial Growth

Engagement : meet KPIs on monetisation and revenue growth by educating Partners on the value of the Fresha platform. Sales Cycle : introduce, educate and convert Partners to Fresha’s payments solution. Market Trends : optimise listing content and availability to maximise conversions.

Relationship Building

Partnering : maintain a pool of Partner accounts as dedicated advisors for product adoption. Advisor : recommend suitable product selections based on partner needs. Business Partnering : ensure a strong partner experience through meetings and clear communication of Fresha features. Relationships : build internal collaborations with Sales and Onboarding teams for smooth handover during the Partner journey. Collaboration : work with Product teams to provide feedback for future releases. Persuasion : use consultative sales techniques to understand needs and upsell / cross-sell the Fresha Platform.

What We Are Looking For

Experience : 3+ years delivering commercial outcomes from an Account Management role. Adaptability : commercially motivated with the ability to hit targets. Analytics : experience in data analysis and reporting to improve outcomes. Curiosity : proactive and eager to learn and improve. Teleprospecting : outbound sales experience preferred. Communication : excellent written, verbal, and presentation skills. Innovative : creative thinking and problem-solving mindset. Relationship Building : a true hunter and relationship builder. Team Player : willing to support the team as needed. Initiative : self-starter with a proactive approach. Added Bonus

Bi-lingual : English, Malay, and Mandarin proficiency. Beauty & Wellness : experience in the industry. Interview Process

Screen Call : Video-call with APAC Talent Partner (30 mins). Skills & Experience : Video-call interview with GM SEA (45 mins). Presentation : Video interview with GM SEA (75 mins). We aim to complete the interview process and provide feedback within 2 weeks. Applications are reviewed manually by our talent team; timelines may vary with volume. Equal Opportunity

Inclusive workforce : Fresha fosters a culture where individuals of all backgrounds feel comfortable. Everyone who applies will be considered fairly. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristics. If you have accessibility requirements, please let us know so we can support you. Job Details

Seniority level : Mid-Senior level Employment type : Full-time Job function : Sales and Business Development Industries : Software Development

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