Service Agent

Requirements

• Fresh graduates are encouraged to apply.

• Good communication and interpersonal skills.

• Able to communicate clearly and professionally in English.

• Customer-oriented with a positive attitude and willingness to learn.

• Comfortable working on a shift schedule.

• Basic computer literacy and proficiency in Microsoft Office applications.

• Ability to multitask and work in a fast-paced environment.

• Previous customer service experience is an advantage, but not required.

Responsibilities

• Handle inbound customer inquiries and provide timely assistance through designated communication channels.

• Deliver professional and high-quality customer service while maintaining customer satisfaction.

• Resolve customer issues, concerns, and service requests efficiently.

• Accurately update customer information and records in the system.

• Follow established service standards, procedures, and compliance requirements.

• Escalate complex cases to the appropriate departments when necessary.

• Support operational and administrative tasks related to customer service functions.

Benefits

• 5 Working Days
• EPF
• SOCSO
• Allowance Provided
• Medical and Hospitalisation Leave
• Annual Leave

Skills

Customer Service Customer Support CRM (Customer Relationship Management) Communication Conflict Resolution

How to go to Agensi Pekerjaan Recruit Express Sdn Bhd by MRT, LRT or other public transport?

Bandar Kuala Lumpur

Nearby Public Transportation

All LRT MRT KTM Monorail

• LRT - MASJID JAMEK

  0.5 km

• LRT - PLAZA RAKYAT

  0.7 km

• LRT - DANG WANGI

  0.8 km

• MRL - BUKIT NANAS

  0.8 km

• MRT - MERDEKA

  0.9 km

• LRT - BANDARAYA

  0.9 km

• KTM - BANK NEGARA

  1.0 km

• MRL - MEDAN TUANKU

  1.0 km

• MRT - PASAR SENI

  1.1 km

• LRT - PASAR SENI

  1.1 km

• MRL - RAJA CHULAN

  1.1 km

• MRT - BUKIT BINTANG

  1.2 km

• MRL - BUKIT BINTANG

  1.2 km

• MRL - HANG TUAH

  1.2 km

• MRL - IMBI

  1.3 km

Important Information

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