Fluent Japanese Opportunity | Customer Support Role in Fintech | Hybrid KL
Cbtalents • Shah Alam, Selangor, Malaysia
12 jam yang lalu
Jenis pekerjaan
- Quick Apply
Penerangan pekerjaan
Japanese & English Customer Support Representative
Location: Kuala Lumpur, Malaysia
Work Model: Hybrid (Onsite for day shifts, Work from Home for night shifts)
Industry: Fintech / Cryptocurrency
Why Join This Opportunity?
Looking to grow your career in customer service while gaining exposure to the fast-growing fintech and cryptocurrency industry? Join a dynamic international team where you'll support global users, develop valuable skills, and build your career in a multicultural environment.
What We Offer
- Competitive salary & attractive benefits
- Hybrid working model
- Career growth and learning & development opportunities
- International and multicultural working environment
- Exposure to the fast-growing fintech and cryptocurrency industry
Key Responsibilities
- Provide customer support via live chat and email in Japanese and English.
- Resolve customer inquiries accurately, professionally, and efficiently.
- Assist users with platform and account-related questions.
- Deliver an excellent customer experience while meeting quality standards.
- Collaborate with internal teams to continuously improve service quality.
Requirements
- Japanese proficiency at C2–C1 level (close to native) with good English communication skills.
- Previous experience in Customer Service (Live Chat or Email Support preferred).
- Experience in fintech, finance, banking, or cryptocurrency is an advantage.
- Strong communication, problem-solving, and interpersonal skills.
- Detail-oriented with a customer-first mindset.
- Able to work rotating shifts, including weekends and public holidays.
- Must have valid work authorization in Malaysia.
Interested?
Apply now by sending us your updated CV. We look forward to connecting with you!
Email : valencia.li@cbtalents.org