Application Support Specialist

Job Requirements

• Helpdesk Operations: Provide tier‑1 and tier‑2 user support via live chat, email, and internal messaging.

• Application Customizations: Utilize tools within the application to safely alter user views, build custom fields, or create basic automated actions.

• Data Integrity: Clean and audit database records, handle bulk CSV imports/exports, and optimize system workflows.

• QA & Testing: Perform unit testing, bulk CSV imports/exports, and quality assurance checks on newly developed application features.

• Onboarding: Deliver hands‑on training sessions to new employees to ensure rapid adoption of the ERP system.

• Reporting: Build custom PDF documents, system dashboards, and key metric reports for management.

• Provide first‑level Enterprise Application (ERP, CRM, SCM etc.) support to end users.

• Manage issues or change requests.

• Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification, and Change Management report.

• Provide system training for users.

• Participate in system evaluation and testing (SIT/UAT).

• Work closely with system users and deliver projects on schedule.

• Prepare periodic operation reports for management.

• Develop and demonstrate a high level of ethics, care for users, and meet/exceed expectations.

Qualifications

• Candidate should possess Professional Certificates, Diploma/Advanced Diploma, Bachelor’s degree, or equivalent in Engineering (Computer/Telecommunication), Computer Science/Information Technology.

• Candidate must possess a Adv. Diploma/Degree in IT/Computer.

• Preferably at least 1 year of related working experience.

• Preferably Executive specializing in Information Technology or equivalent.

• Good communication skills in Malay and English, both spoken and written.

• Good command of both written and spoken English.

• Fresh graduates are encouraged to apply.

• Strong analytical and problem‑solving skills.

• Good self‑discipline and positive attitude.

• Open to new challenges and self‑development.