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Customer Service Specialist Mandarin SpeakerCB Talents • Kajang, Selangor, Malaysia
Customer Service Specialist Mandarin Speaker

Customer Service Specialist Mandarin Speaker

CB Talents • Kajang, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Hi Talent Ready!

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur Malaysia.

In this role you will provide customer support for inquiries related to orders delivery payment product information pre-orders and general customer questions. You will communicate mainly in Mandarin while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

  • Fresh graduates are welcome to apply.
  • Call center experience is not mandatory but it would be an advantage.
  • Candidates must be willing to work on-site in Kuala Lumpur Malaysia.
  • Suitable for candidates with strong communication skills curiosity about technology and willingness to be coached.

Requirements

  • C1 level Mandarin proficiency.
  • B2 level English proficiency in reading writing speaking and listening.
  • Bachelors Degree Diploma or equivalent qualification in any discipline.
  • Minimum 6 months of customer support experience in any industry is preferred.
  • Fresh graduates with a relevant degree or diploma are encouraged to apply.
  • Professional or personal experience in technical troubleshooting is an advantage.
  • Familiarity with mobile operating systems smartphones tablets PCs or laptops.
  • Strong curiosity in understanding technology and continuous learning.
  • Analytical ability to identify troubleshoot and resolve customer issues.
  • Confidence in navigating multiple systems and tools to find accurate solutions.
  • Ability to work independently in a fast-paced and high-demanding environment.
  • Professional calm and positive attitude when handling pressure.
  • Openness to feedback coaching and continuous improvement.
  • Good time management multitasking prioritization and organizational skills.

Responsibilities

  • Provide customer service support for inquiries related to post-order issues delivery updates payment information product pre-orders product pre-screening calls and general customer questions.
  • Assist customers by answering questions related to order status order changes and delivery timeframes.
  • Deliver professional and high-quality customer interactions based on client service standards.
  • Meet required standards for call quality reports call audits and customer satisfaction.
  • Develop and maintain strong knowledge of client-supported products.
  • Accurately record customer information and required data in internal systems.
  • Follow training operational procedures and quality guidelines in every customer interaction.
  • Maintain awareness of the clients products services and strengths in the industry.
  • Contribute to service quality and continuous improvement in customer support operations.

How to Apply

Submit your application here or send your CV to the subject:

Mandarin Customer Service - Kuala Lumpur

looking forward to collaborating with you

#MandarinSpeaker #CustomerSupport #KualaLumpurJobs #MalaysiaJobs #FreshGraduateWelcome #TechSupport #NowHiring


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1700 - 1700

Buat amaran kerja untuk carian ini

Customer Service Specialist Mandarin Speaker • Kajang, Selangor, Malaysia

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