Manager, Command Centre
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
With respect to multiple technology knowledge
•Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
Roles and Responsibilities:
Team Leadership
Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.
Application Monitoring
Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.
Batch Management
Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.
Patching Management
Coordinate and implement patch management processes to maintain system security and reliability.
Change Management
Facilitate change management processes, ensuring that changes are executed with minimal disruption to services and are documented appropriately.
Incident Management Support
Providing guidance and support to the team in resolving incidents effectively.
Level 1 Technical Support
Provide first-line technical support to resolve issues quickly and efficiently, escalating to higher support levels as necessary.
Network Monitoring
Monitor network performance and troubleshoot connectivity issues, ensuring the integrity and security of network operations.
Minimum Job Requirements:
Relevant Experience:
7 years of experience in IT operations, with at least 3 year in a supervisory or management role.
OR
An equivalent combination of qualifications and relevant experience.
Education:
Bachelor’s degree holder of University on Information Technology or related discipline
Relevant IT certifications (e.g., ITIL, CompTIA) are a plus
Technical Skills:
Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.
Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.
Working Conditions
Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.