Customer Service Deputy Manager

• Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth.
  
• Own end-to-end order management orders enquiries and complaints ensuring timely resolution and OTIF (On-Time-In-Full) performance.
  
• Develop and improve customer service policies procedures and departmental KPIs aligning execution with company strategy.
  
• Coordinate cross-functionally with Supply Chain Production Logistics and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays.
  
• Drive continuous improvement and reporting analysing performance data leading digitalisation/ERP initiatives and presenting insights in management reviews
  

Requirements

• Bachelors/Masters in Engineering Supply Chain Business or related field with 8 years in Customer Service/Customer Care/Order Management (manufacturing environment preferred) including 23 years in a supervisory/managerial role.
  
• Strong analytical reporting and cross-functional stakeholder management skills with the ability to manage multiple priorities under pressure.
  
• Proficient in English and Bahasa Malaysia (written and spoken).
  
• Proactive accountable and results-driven with a strong sense of ownership.
  

Required Skills:

Bachelors/Masters in Engineering Supply Chain Business or related field with 8 years in Customer Service/Customer Care/Order Management (manufacturing environment preferred) including 23 years in a supervisory/managerial role. Strong analytical reporting and cross-functional stakeholder management skills with the ability to manage multiple priorities under pressure. Proficient in English and Bahasa Malaysia (written and spoken). Proactive accountable and results-driven with a strong sense of ownership.

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 7500 - 7500