Job title : Senior Ai Solution Architect - Vendor Management
Salary : MYR 25,000
Location : Kuala Lumpur
Job Description
The Solution Architect – Vendor Management will serve as the technical authority and design owner for the AI-driven SaaS platform. This role is responsible for defining the system architecture, ensuring interoperability between platform components, and overseeing technical delivery across multiple external vendors. The Solution Architect ensures that all implementations align with the organization’s business objectives, technical standards, and long‑term scalability vision.
This position bridges business leadership, vendor engineering teams, and compliance stakeholders to guarantee architectural integrity, security, and performance excellence throughout the MVP and beyond.
Responsibilities
Architecture Ownership
- Define, document, and maintain the end-to-end system architecture, covering frontend, backend, AI / ML and integration layers.
- Ensure that all components are modular, scalable, and cloud-native, adhering to GCP best practices.
- Approve technology stack selections, API standards, and data models proposed by vendors.
- Maintain architectural diagrams, technical documentation, and component relationships.
Vendor Technical Oversight
Serve as the technical counterpart and reviewer for all vendor engineering teams.Conduct architecture and design reviews to validate technical soundness, scalability, and security alignment.Enforce compliance with agreed integration standards, coding conventions, and deployment practices.Provide direction during cross‑vendor discussions, ensuring seamless communication between the platform and scoring engine teams.Integration & API Governance
Define and oversee API contracts, data schemas, and communication protocols between vendor systems.Review and approve API documentation, OpenAPI specifications, and integration test cases.Ensure backward compatibility, error handling, and version control in multi‑vendor environments.Lead resolution of technical integration conflicts or data mapping discrepancies.Security & Compliance Alignment
Collaborate with the Security & Compliance Officer to ensure adherence to ISO 27001, ISO 27018, and GDPR requirements.Review and validate vendor implementations of encryption, access control, and tenant isolation.Participate in security audits, data protection reviews, and incident response planning.Performance, Scalability & Resilience
Establish and track key performance benchmarks (e.g., crawl speed, API response, uptime).Validate system design for elasticity, fault tolerance, and load balancing under GCP.Review DevOps and CI / CD pipelines for efficiency, security, and compliance alignment.Change Control & Roadmap Continuity
Evaluate the technical impact of new business requirements, scope changes, or integrations.Ensure the MVP architecture supports future AI / LLM-based features and advanced analytics capabilities.Maintain architectural continuity during vendor transitions or scaling phases.Technical Leadership & Communication
Provide technical direction to internal teams and vendor leads.Communicate complex technical concepts to non‑technical stakeholders clearly.Serve as the escalation point for all architecture‑related issues and decisions.Prepare regular architecture status reports for executive review.Requirements
Education & Experience
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.Minimum 10 years of experience in software or solution architecture roles, preferably within data‑intensive or AI‑driven platforms.Proven experience in managing or overseeing third‑party software vendors or distributed development teams.Hands‑on expertise with Backend (Node.js, Python); Frontend (React or equivalent); Database (PostgreSQL, NoSQL familiarity); Cloud (Google Cloud Platform preferred, AWS, or Azure); DevOps (Docker, Kubernetes, CI / CD pipelines).Understanding of structured data frameworks (schema.org, JSON‑LD), data governance, and AI / ML integration.Soft Skills
Strong cross‑functional leadership and communication skills.Ability to balance technical rigor with business pragmatism.Exceptional documentation and stakeholder management skills.Proven ability to manage conflict resolution and decision‑making across teams.Company Overview
We are an award‑winning digital customer experience solutions provider, supporting some of the world’s leading brands in delivering exceptional customer engagement. With a strong presence in Malaysia, we specialize in customer service, sales, technical support, and digital marketing operations. Our people‑first culture, innovative technology, and commitment to excellence drive us to create meaningful experiences that help brands connect, grow, and thrive in the digital world.
Apply now and explore more opportunities with us.
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