Operations Manager (HVAC/ACMV)

About The Role: We are seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business — covering both project/contract work and ongoing servicing & maintenance contracts. This role is hands-on: overseeing daily technician dispatch, keeping the office back-end running smoothly, and making sure jobs are quoted, scheduled, executed, and billed without things falling through the cracks. We need someone with a technical background who is equally comfortable on the tools, on the phone with a client, and behind a desk managing the numbers. Key Responsibilities: Servicing & Maintenance Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency Track service contract renewals, PM schedules, and ensure SLAs/response times are met Handle escalations from clients on breakdowns or service quality issues Review job sheets, service reports, and spare parts usage submitted by technician Projects & Contracts Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover Review technical proposals, quotations, and variation orders before client submission Manage project costing and budgets; accountable for margins on both projects and service contracts Negotiate with subcontractors and suppliers on pricing and deliver Office & Team Management Oversee office back-end flow: job order processing, invoicing, quotation follow-ups, and documentation Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways Lead, mentor, and manage performance of technicians, service engineers, and back-office staff Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety documentation) Report regularly to the Business Development Director / CEO on operations, financials, and manpower issues Key Requirements: Minimum 8–10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations Prior experience managing a technician team and daily dispatch/scheduling — not purely project-based background Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations Proven track record handling budgets, costing, or P&L for a team or division Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed Diploma/Degree in Mechanical Engineering, Building Services, or related field Strong organizational, client-facing, and people management skills Working Location: Kuchai Lama, Kuala Lumpur Remuneration: RM 6,500 - RM 10,000 Consultant In-charge: Jason | jason.wong@hunters-in.com