Taiwanese Speaking Customer Advisor
Ignite • George Town, Penang, Malaysia
Tidak sampai 1 jam lalu
Penerangan pekerjaan
Customer Success Specialist - Taiwanese Speaker
Location: Bayan Lepas / Georgetown Penang Malaysia
Work Arrangement: 1 Month WFH during visa processing followed by On-Site
Schedule: 5 Days/Week (2 Days Off) Rotational Shifts: MonFri (9:00 AM 10:00 PM) SatSun (9:00 AM 6:00 PM)Salary: RM 8500 RM 8900 (Includes Language Allowance)
Role Overview
As a Customer Success Specialist (CSS) you will serve as the primary brand ambassador for our clients online shopping platform. You will handle inbound customer inquiries resolve issues and ensure a seamless shopping experience via phone and email.
Key Responsibilities
- Support customers with online ordering inquiries and platform navigation via phone and email.
- Process payments and manage sensitive data securely while maintaining full data confidentiality.
- Address customer concerns professionally to protect brand reputation and customer loyalty.
- Identify and escalate high-priority issues through the correct channels promptly.
- Collaborate with team members to refine customer support processes and enhance service quality.
- Meet established key performance indicators (KPIs) and operational compliance standards.
Job Requirements
- Language Proficiency: Fluent in written and spoken Taiwanese to support end-users along with a minimum B2 English proficiency.
- Education: Bachelors Degree (required for Employment Pass visa processing).
- Work Experience: Minimum 6 months of customer support experience in any industry. Fresh graduates in English Mass Communication or related fields are welcome to apply. Basic customer service knowledge is required.
- Technical Skills: Minimum typing speed of 40 WPM with 90% accuracy; proficient in Microsoft Windows and MS Office.
- Key Attributes: Strong problem-solving abilities high emotional intelligence active listening skills and the capacity to handle challenging customer situations calmly in a fast-paced environment.
- Age Preference: Candidates under 45 years old are preferred.
Employment Type : Full Time
Experience: years
Vacancy: 1