Presales Engineer (CDN+AI)

Job Description

• Partner with the Sales team to provide technical consultation and solution qualification during the pre-sales engagement process, including technical evaluations, objection handling, troubleshooting, and customer follow-up.
  
• Design and propose solutions based on customer requirements, primarily covering CDN, Dynamic Acceleration, DNS, DDoS Protection, WAF, Bot Management, and other cloud/network security solutions.
  
• Develop technical solution documents and proposals, conduct Proof-of-Concepts (POCs), and provide technical responses for RFQs/RFPs and tenders.
  
• Deliver product demonstrations and technical presentations, explaining how CDN and security solutions can be integrated into customers' architectures and operations.
  
• Work closely with Product Management, Engineering, Operations, and Business teams to communicate customer requirements and provide feedback for product development and technology roadmaps.
  
• Support and develop technical understanding of emerging products and technologies, including AI Gateway and AI-related infrastructure solutions.
  

Requirements

• Proficiency in Mandarin (both written and spoken).
  
• Open to those with 3-10 years' working experience in customer-facing pre-sales or post-sales position.
  
• Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.
  
• Basic knowledge of Linux and networking fundamentals.
  
• Must be able to travel local & international.
  

Requirements
Bachelor's or Master's Degree in Computer Science or equivalent 3-5 years of experience in web-based enterprise software development Proficient in ASP.NET, SQL, C#, MS SQL Database, RESTful API, HTML5, AJAX, CSS, JSON, MVC, LINQ, Git, JavaScript, jQuery, Bootstrap Good understanding and application of tools, principles, concepts, and techniques related to requirements, data, usability, and process analysis Excellent time management skills and ability to work within a rapidly changing environment Strong problem-solving and analytical skills, with the ability to work independently and drive to improve existing business processes and procedures Good communication (oral, written, presentation), interpersonal and consultative skills Good team player with excellent work ethic Ability to work with various senior stakeholders Desire to learn new technologies and skills Deliver high-quality projects independently with minimal assistance Proficiency in operating measurement instruments is an added advantage Experience working in Agile/Scrum development process Experience with performance and/or security testing Experience with Eggplant test automation tool is a plus Experience with JIRA issue tracker is a plus Problem solving skill and good communication skill Strong analytical thinking skills, with the ability to work independently Positive thinking and good self-discipline Applicants must be Malaysian citizens or hold relevant residence status