Customer Service Specialist - Mandarin (Local)

About the Position Join our team in Kuala Lumpur as a Customer Service Specialist, providing essential support to clients. This role focuses on delivering excellent service in Mandarin, handling a variety of customer inquiries and ensuring a positive experience. Responsibilities - Provide comprehensive customer service support for inquiries related to post-order, delivery, payment, product pre-orders, product pre-screening calls, and general customer questions. - Deliver high-caliber customer interactions, meeting client standards for call quality reports, call audits, and customer satisfaction. - Develop and maintain strong working expertise in all Client Supported Products. - Ensure innovation and quality in all customer interactions. - Accurately capture all required data elements in internal systems according to training and operational procedures. - Maintain a general awareness of the Client's strengths in the industry. - Assist customers by answering queries relating to their order status, changes, and delivery timeframes. Requirements - C1 Mandarin level proficiency. - B2 level English Language proficiency (reading, writing, speaking, and aural comprehension). - Bachelor's Degree or at least a Diploma or equivalent in any discipline. - Minimum of 6 months work experience in customer support in any industry (fresh graduates with a relevant degree/diploma are also encouraged to apply). What's on Offer Attractive remuneration package Miscellaneous company benefits + allowances MYR 3800 base salary + language allowance + KPI bonuses Medical Insurance + EPF Apply via dylan.nyamande@cbtalents.org LinkedIn: www.linkedin.com/in/dylan-デ-a78965140