Customer Success Manager

Act as the primary point of contact for assigned customers, managing the overall customer relationship. Onboard new customers, ensuring a smooth implementation and successful adoption of our products / services. Understand customers’ business objectives and provide strategic guidance to help them achieve measurable results. Monitor customer health metrics, usage data, and feedback to proactively identify risks or opportunities. Partner with Sales, Product, and Support teams to resolve customer issues and deliver value-added solutions. Conduct regular business reviews with customers to highlight successes, share best practices, and recommend enhancements. Drive customer renewals and identify expansion opportunities (upsell / cross-sell). Advocate for customers internally by sharing insights with the product and operations teams. Qualifications

Bachelor’s degree in Business, Communications, or related field (or equivalent experience). 3+ years of experience in customer success, account management, or client-facing roles (preferably in fintech, or banking industries). Strong interpersonal and communication skills with the ability to build trust and rapport. Excellent problem-solving and organizational skills. Data-driven mindset with experience using CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, Zendesk). Ability to manage multiple accounts / projects simultaneously with a high level of attention to detail. Proficiency in Mandarin is highly preferred as this role needs to deal with China stakeholders. Seniority level

Associate Employment type

Full-time Job function

Customer Service

#J-18808-Ljbffr