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Wintel Engineer

Wintel Engineer

CTC GlobalKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Location

Menara CIMB - near KL Sentral

Shift Pattern

Operation – 12 hours per shift, with 4‑day work and 4‑day off pattern rotation (eligible for shift allowance)

Job Responsibilities

  • Work closely with Team Lead and Level 2 Unix / Linux Support Team.
  • Assist Team Lead and Level 2 Unix / Linux Support Team on server operation support.
  • Handle technical escalation and follow up with Team Lead and Level 2 Unix / Linux Support Team on the support issue.
  • Act as 2nd level escalation support when needed.
  • Act as a backup engineer on backfill purpose for team members.
  • Provide consistent reporting on server capacity management when requested.
  • Perform root cause analysis and troubleshooting server issues, OS configuration, hardware and repair system software.
  • Perform OS installations, net backup, incidents, data analysis, security, performance, and standards compliance issue.
  • Coordinate and accompany branch staff or external vendors during implementations and to address technical issues.
  • Assist Team Lead to manage related technical activities.
  • Assist in the creation of documentation in production and non-production environment.
  • Monitor and report the company’s storage capacity.
  • Manage, contact and resolve cases as per company internal case logging system.
  • Assist with the company audit activities.

Requirements

  • Experience with monitoring tools and related technical knowledge would be highly beneficial for this role.
  • Diploma or Bachelor's Degree in Computer Science / Information Technology / Engineering or equivalent.
  • At least 1‑2 years’ experience of hands‑on technical experience preferred.
  • Good understanding of Unix / Linux technologies.
  • Good to have Nagios monitoring tool knowledge.
  • Ability to troubleshoot, test, repair and service server equipment.
  • Experience troubleshooting and responding to customer concerns.
  • Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.
  • Ability to work in a fast‑paced, self‑directed environment.
  • Resourceful, with the ability to work independently.
  • Ability to adapt to changing circumstances.
  • Exposure to ITIL is an added advantage.
  • Good oral and writing skills in English.
  • Willing to work additional hours if required.
  • Unix / Linux certified highly desirable.

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