Japanese Customer Service Agent — Malaysia (Work from Home)

Job Description

This is a remote position.

RMG Talent is recruiting Japanese-speaking Customer Service Agents for a customer-experience operation supporting clients across travel, hospitality and related service channels. Work from home anywhere in Malaysia.

Location: Malaysia — work from home (anywhere in Malaysia)

Employment: Full-time, permanent

Vacancies: up to 30

Start: first week of December 2026 (offers targeted by 20 November 2026)

Salary: RM9,150 per month (includes RM1,650 monthly allowance)

Responsibilities

• Handle inbound customer contacts (voice and/or digital channels as assigned) in Japanese and English.

• Resolve booking, travel, hospitality or service queries accurately and empathetically.

• Follow documented processes, quality standards and CRM workflows.

• Work rotational shifts, including weekends.

• Escalate complex cases appropriately and contribute to a positive customer experience.

Requirements

• Native Japanese speaker and excellent English.

• At least 1 year of customer-facing experience.

• Comfortable with rotational shifts, including weekends.

• Able to work from home anywhere in Malaysia, or overseas with confirmed visa eligibility for Malaysia.

Preferred: background in travel, hospitality, airline, booking-platform or BPO / contact-centre environments.

Visa eligibility (overseas applicants): degree plus at least 3 years' relevant experience, or diploma plus at least 5 years' relevant experience. Visa processing takes at least 2 weeks; start timing must allow for this.

Benefits

• Monthly package of RM9,150 including RM1,650 monthly allowance.

• Work from home anywhere in Malaysia.

• Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

Requirements
• Excellent Japanese and excellent English. • At least 1 year of customer-facing experience. • Comfortable with rotational shifts, including weekends. • Able to work from home anywhere in Malaysia, or overseas with confirmed visa eligibility for Malaysia. Preferred: background in travel, hospitality, airline, booking-platform or BPO / contact-centre environments. Visa eligibility (overseas applicants): degree plus at least 3 years' relevant experience, or diploma plus at least 5 years' relevant experience. Visa processing takes at least 2 weeks; start timing must allow for this.