Digital Solution Architect, Advisor

Overview

The Advisor, Digital Solution Architect designs and implements scalable, AI-integrated knowledge management solutions. This role enhances operational efficiency, supports consistent digital solution implementation, and ensures governance and alignment across the services group. Additionally, this role harmonizes support portals and standardizes the web support experience, drives the next-generation digital support tooling and automation roadmap, and synthesizes internal and external customer / partner feedback to enhance the web user experience.

Responsibilities

• Design and implement scalable, digital support tooling that enhance operational efficiency and customer experience.
• Oversee the integration of generative AI and automation tools into knowledge platforms, driving transformative support capabilities.
• Establish governance frameworks to ensure data integrity, scalability, and alignment with organizational goals.
• Maintain a scalable framework and governance across the services group to support consistent implementation of digital solutions.
• Apply data-driven methodologies to assess and optimize digital tooling and ensure alignment with customer needs.
• Collaborate with business and technical teams to define and deliver innovative digital support solutions.
• Provide technical leadership for the continuous improvement of content delivery systems and knowledge workflows.
• Monitor and assess emerging technologies to identify opportunities for driving further efficiencies and insights.

Qualifications

Job Requirements :

Note : Some lines in the original content refer to logistics (e.g., travel, telework) or placeholders that do not affect core job requirements and have been omitted for clarity.

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