Software Support Engineer

Provide services support for Pymsoft applications from incident response through to incident resolution and closure. Support incidents encompasses reactive break fix support as well as proactive service improvement.

Summary of Key Tasks and Activities :

• Becomes the customers’ contact point for support incidents and Customer Satisfaction concerns.
• Manage support incidents lifecycle from intake, resolution and closure.
• Resolve support incidents through own actions, or work with internal Pymsoft teams and Partners.
• Accountable for Customer Support service and success. Delivers to Customer Support contract SLAs.
• Builds and maintains effective customer relationships both within and outside Pymsoft, to enable excellent business results.

Required Skills, Experience & Qualifications :

Technical Knowledge and Expertise :

Application Questions :

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