Remote / Work From Home - Junior Customer Service

Remote / Work From Home - Junior Customer Service

Response and follow-up to customer inquiries through live chat and email.

Provide product information to customers.

Gather customer feedback and provide suggestions on improving customer service process and experience to Superior.

Maintain a positive, responsible, empathetic and professional attitude to manage customer satisfaction.

Requirements

• College or University graduate.
• Proficient in English, Mandarin and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum 1 year of working experience in any customer service role.
• High stress tolerance and problem-solving skills.
• Able to work on rotational shifting schedule, including weekend and public holidays.
• Own PC / Laptop with specifications : 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80mbps for work.

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