Customer Service Representative-Japanese

Customer Service Representative-Japanese

eTeam Federal Territory of Kuala Lumpur, Malaysia

An international premium lifestyle brand offering a wide range of designs for sports and everyday wear, with collaborations alongside globally recognized names.

• Number of Vacancies : 8
• Salary Range : RM 8,500 basic ++
• KPI Bonus : Up to RM 300 (based on individual performance)
• Working Hours : Holidays follow the client’s calendar (Japan)
• Note : Working hours may be subject to change in the future
• Serve as the first point of contact for direct webshop customers via Email, Chat, and Phone
• Build trust by understanding the unique needs of customers and delivering a wow factor in every interaction
• Manage and prioritize multiple inquiries efficiently across communication channels
• Process webshop orders, exchanges, returns, and warranty claims using Salesforce / Microsoft Dynamics
• Provide tailored product advice to customers to help them select the best items for their needs
• Ensure all customer inquiries are addressed within 24 hours, escalating unresolved issues where necessary
• Liaise daily with third-party warehouses and shipping partners to resolve order or return discrepancies
• Collaborate closely with global support teams across Europe, Australia, Brazil, China, and Japan
• Participate in special projects aimed at improving processes and enhancing customer experience
• Perform other related duties as required
• Japanese nationals holding a Japan Passport
• Proficiency in Japanese (native) and English (B1–B2 level)
• Previous experience in customer support / service, preferably across multiple channels (phone, email, chat, social media)
• Strong attention to detail and organizational skills
• Excellent communication skills with the ability to engage across different levels and functions
• Passion for delivering exceptional customer experiences with a proactive, ownership-driven mindset
• Strong interpersonal skills, with a focus on relationship building, listening, and problem-solving
• Ability to work with urgency while keeping customer needs front of mind
• CV Screening
• Online / Phone Interview
• Final Interview
• Offer & Onboarding

We are an equal opportunities employer and welcome applications from all qualified candidates.

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